Refund and Returns Policy

1. Return Eligibility

Products may be eligible for return or replacement if they meet our applicable return conditions.

• The product was received damaged or defective.

• The wrong product was delivered.

• The product is missing essential components or accessories that were included in the order.

• The product qualifies for a return under the applicable product listing and store policy.

Returns must be requested within the applicable return period displayed on the product page or communicated by our customer support team.

2. Conditions for Returns

To help us process your request, please ensure that:

• The product is returned with its original packaging, accessories, manuals, and included items, where applicable.

• You provide the order number and proof of purchase.

• The product has not been damaged due to misuse, unauthorized repairs, liquid exposure, or accidental damage after delivery.

• Any product-specific return conditions are followed.

Certain products, including personal-use accessories or items identified as non-returnable, may be excluded from returns where permitted by applicable law.

3. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, contact our customer support team as soon as possible.

Please provide your order number, a description of the issue, and clear photographs or videos where appropriate. Our team will review the request and explain the available return, replacement, repair, or refund options.

4. How to Request a Return

Follow these steps to request a return:

1. Contact us through the Contact Us page or the customer support details published on our website.

2. Provide your order number, product name, and reason for the return.

3. Share any supporting photographs or information requested by our team.

4. Wait for confirmation and return instructions before shipping the product back.

5. Pack the product securely and follow the provided return instructions.

Please do not send a product to an address without receiving the applicable return instructions.

5. Refund Policy

Refunds may be available for approved returns, cancelled orders, or other eligible cases under our store policy and applicable law.

Once a refund is approved, it will generally be processed through the original payment method where possible. The time taken for the funds to appear in your account may depend on your bank or payment provider.

Any applicable refund amount, shipping charges, deductions, or exceptions will be communicated in accordance with the applicable policy and legal requirements.

6. Order Cancellation

If you wish to cancel an order, contact customer support as soon as possible.

Cancellation may depend on whether the order has been processed, packed, or dispatched. If an order has already been shipped, the applicable return procedure may need to be followed.

Approved refunds for cancelled orders will be processed according to the applicable refund procedure.

7. Replacement and Exchange

Replacement or exchange requests are subject to product availability, eligibility, and the applicable store policy.

If the same product is unavailable, our team will explain the available options, which may include an eligible refund or another mutually agreed solution, subject to applicable law.

8. Warranty and Manufacturer Support

Some smartphones and electronic products may be covered by a manufacturer warranty. Warranty coverage, duration, exclusions, and claim procedures vary by brand and product.

Please check the product listing and warranty documentation. A manufacturer warranty does not automatically replace any return or refund rights available under applicable law.

9. Non-Returnable Situations

A return may not be accepted where a product is ineligible under the applicable policy, including certain cases involving misuse, accidental damage after delivery, missing components, or unauthorized modification.

These conditions do not limit any mandatory rights or remedies available to customers under applicable law.

10. Contact Us

For return, replacement, cancellation, or refund assistance, contact Vivek Corporation through our Contact Us page.

Please include your order number and a clear explanation of your request so our team can assist you efficiently.

Vivek Corporation
Website: https://vivekcorporation.com/
Customer Support: Please use the verified contact details published on our website.

We may update this policy from time to time. The latest version will be published on this page.